2021 Social Media Industry Benchmark Report

Competitive Analysis Content Marketing Social Media Best Practices

It’s the most wonderful time of the year: we’re releasing the 2021 edition of the Social Media Industry Benchmark Report!

As usual, we’ve jam-packed this report with all the social media benchmarks and metrics that matter most to you for 14 top industries: Alcohol, Fashion, Financial Services, Food & Beverage, Health & Beauty, Higher Education, Home Decor, Hotels & Resorts, Influencers, Media, Nonprofits, Retail, Sports Teams, and Tech & Software.

This report is a must-have for any digital marketer responsible for asking the question, “How am I really doing on social?” We looked at more than 2 million posts and 3 billion (yes, with a “b”) likes, comments, and favorites on Facebook, Instagram, and Twitter from top brands in every major industry to bring you the freshest social media benchmark data for posting frequency, post types, hashtags, and more.

Without further ado, let’s get benchmarking!

Social Media Benchmark Key Takeaways

Icon of decreasing engagement rates Engagement rates were flat on Facebook and Twitter, and down on Instagram.
It’s a shame to see powerhouse channel Instagram on the decline, but nice to see brands connecting 1:1 more with followers on Twitter.
Icon of calendar Posting frequency continues to decline.
Brands are posting a little less often on every channel for the second year in a row.
Icon of carousel Carousels are king on Instagram.
Brands should look for opportunities to combine photos into carousels. Why? Instagram carousels often get re-served to users who don’t engage the first time, earning more impressions.
Icon of hashtag Diversifying hashtags between channels is key.
What works on Instagram might not work on Twitter, so brands should do their research and experiment.
Icon of COVID virus COVID was less of a player than one might think.
No industry was immune to the effects of COVID-19 this year, but it didn’t lead to disastrous declines on social media for any industry in particular.

Grab the full 2021 Benchmark Report free.

Download the report now

All-Industry Social Media Benchmarks

All-Industry: Facebook

Chart of Average Facebook engagement rate per post, all industries

Average Facebook engagement rate per post, all industries

The all-industry Facebook median stayed pretty flat this year, though Alcohol, Hotels & Resorts, Influencers, and Nonprofits were all able to boost their engagement rates.

Chart of Average Facebook posts per week, all industries

Average Facebook posts per week, all industries

Industries decreased their posting frequency on Facebook by 6% this year.

Chart of Facebook posts per week vs. engagement rate per posts, all industries

Facebook posts per week vs. engagement rate per posts, all industries

Influencers (infrequent posters) and Sports Teams (frequent posters) were both top performers on Facebook this year, suggesting there isn’t a universal posting frequency that’ll work for any brand.

All-Industry: Instagram

Chart of Instagram average engagement rate per post, all industries

Instagram average engagement rate per post, all industries

Instagram engagement rates fell about 25% this year, but industries like Higher Ed and Sports Teams still managed to come out on top.

Chart of Instagram posts per day, all industries

Instagram posts per week, all industries

The median posting frequency across all industries declined by just 8% on Instagram this year, suggesting brands are keeping up their posting on this channel. Instagram continues to divide the attention of viewers beyond feed posts with features like Reels and IGTV.

Chart of Instagram posts per week vs. engagement rate, all industries

Instagram posts per week vs. engagement rate, all industries

Higher Ed was the clear engagement winner on Instagram despite below-median posting frequency, suggesting more isn’t always better on Instagram (though second-place Sports Teams might beg to differ).

All-Industry: Twitter

Chart of Twitter average engagement rate per post, all industries

Twitter average engagement rate per tweet, all industries

Industries like Hotels & Resorts, Media, Retail, and Tech & Software were able to increase their Twitter engagement rates.

Chart of social media benchmarks for Twitter tweets per week, all industries

Twitter tweets per week, all industries

Tweeting frequency declined by about 20% this year, and Media and Sports Teams tweeted more than all the rest of the industries combined on Twitter.

Chart of Twitter tweets per week vs. engagement rate, all industries

Twitter tweets per week vs. engagement rate, all industries

Frequent tweeters Higher Ed and Sports Teams saw strong engagement rates on Twitter this year, but last-place Media showed other industries what happens with too much of a good thing.

By the way, if you’re wondering if there’s a right time to post on social or an ideal posting frequency for your brand, we’ve got you covered.

Alcohol Social Media Benchmarks

Alcohol brands won the bronze on Twitter but were middle-of-the-road on Facebook and Instagram.

A few ways Alcohol brands can keep up the pace:

Dig deeper: Explore and compare metrics for a sample set of companies using our Alcohol live benchmarks.
Overview of all benchmarks, Alcohol

Overview of all benchmarks, Alcohol

Notable Alcohol brands in this year’s report include Ballast Point, BrewDog, White Claw, NoDa Brewing, Stone Brewing, and Wine Folly.

Chart of posts per week and engagement rate per post across all channels, Alcohol

Posts per week and engagement rate per post across all channels, Alcohol

As with all our industries, Alcohol brands saw the most success on Instagram but still posted pretty consistently across all three channels. With 10x the engagement on Insta compared to Facebook, consider focusing efforts there.

Chart of Facebook posts per week and engagement rate by post type, Alcohol

Facebook posts per week and engagement rate by post type, Alcohol

Alcohol brands made the most of photos on Facebook, which perform twice as well as the next leading post type.

Chart of Instagram posts per week and engagement rate by post type, Alcohol

Instagram posts per week and engagement rate by post type, Alcohol

Alcohol brands saw identical engagement rates for photos and carousels on Instagram but were 6x as likely to post photos. Consider combining a few of those single-photo posts into high-performing carousels.

Chart of Top Instagram hashtags by engagement rate, Alcohol

Top Instagram hashtags by engagement rate, Alcohol

No surprise here that posts featuring a #giveaway hashtag performed 50% better than the next best hashtag.

Chart of Twitter posts per week and engagement rate by tweet type, Alcohol

Twitter posts per week and engagement rate by tweet type, Alcohol

Video topped the Twitter engagement charts this year for Alcohol brands, but these brands were 4x as likely to tweet a photo instead of a top-performing video.

Chart of Top Twitter hashtags by engagement rate, Alcohol

Top Twitter hashtags by engagement rate, Alcohol

When not reminding their followers to #stayhome, Alcohol brands were all about the holiday hashtags on Twitter this year.

Fashion Social Media Benchmarks

Fashion brands came in well below median engagement on Facebook, Instagram, and Twitter despite regular posting.

Some suggestions for Fashion brands:

Dig deeper: Explore and compare metrics for a sample set of companies using our Fashion live benchmarks.
Overview of all benchmarks, Fashion

Overview of all benchmarks, Fashion

Notable Fashion brands include Size?, Albion Fitness, Uniqlo, Balmain, Tea Collection, and Boden.

Chart of social media benchmarks for Posts per week and engagement rate per post across all channels, Fashion

Posts per week and engagement rate per post across all channels, Fashion

Fashion brands saw low engagement rates on both Facebook and Twitter, but were twice as likely to post on Facebook.

Chart of Facebook posts per week and engagement rate by post type, Fashion

Facebook posts per week and engagement rate by post type, Fashion

Fashion brands are focusing their efforts on photos on Facebook, which is the way to go with 50% more engagement than any other post type.

Chart of Instagram posts per week and engagement rate by post type, Fashion

Instagram posts per week and engagement rate by post type, Fashion

Fashion brands saw nearly identical engagement rates for photos and carousels on Instagram this year, but were 4x as likely to post a photo. Try combining photos into carousels by theme to supercharge engagement rates.

Chart of Top Instagram hashtags by engagement rate, Fashion

Top Instagram hashtags by engagement rate, Fashion

Like many other brands, Fashion was all about the holiday and seasonal hashtags on Twitter this year.

Chart of social media benchmarks for Twitter posts per week and engagement rate by tweet type, Fashion

Twitter posts per week and engagement rate by tweet type, Fashion

Video was a top performer for Fashion brands on Twitter, but these brands were 16x more likely to tweet a photo.

Chart of Top Twitter hashtags by engagement rate, Fashion

Top Twitter hashtags by engagement rate, Fashion

Fashion brands topped last year’s Twitter charts with contests and giveaways, but abandoned that strategy in 2020.

Financial Services Social Media Benchmarks

Financial Services were just under median performance on Facebook and Instagram but pulled ahead on Twitter.

A few ideas for Financial Services brands:

Dig deeper: Explore and compare metrics for a sample set of companies using our Financial Services live benchmarks.
Overview of all benchmarks, Financial Services

Overview of all benchmarks, Financial Services

Notable Financial Services companies include Mint, Picpay, Schwab, SunLife Phillippines, BNZ, and Citibank.

Chart of Posts per week and engagement rate per post across all channels, Financial Services

Posts per week and engagement rate per post across all channels, Financial Services

Financial Services sees engagement rates slightly above the median on Twitter, which helps explain heavy emphasis on tweet counts each week.

Chart of social media benchmarks for Facebook posts per week and engagement rate by post type, Financial Services

Facebook posts per week and engagement rate by post type, Financial Services

Financial Services brands are using Facebook strategically by focusing on high-performance photo posts and putting less emphasis on post types with lower engagement, like links and statuses.

Chart of social media benchmarks for Instagram posts per week and engagement rate by post type, Financial Services

Instagram posts per week and engagement rate by post type, Financial Services

Financial Services saw the highest engagement rates on Instagram with carousels of any post type, but posted them least frequently of any post type.

Chart of Top Instagram hashtags by engagement rate, Financial Services

Top Instagram hashtags by engagement rate, Financial Services

The hashtag for International Women’s Day 2020 blew other Instagram hashtags out of the water for Financial Services brands.

Chart of Twitter posts per week and engagement rate by tweet type, Financial Services

Twitter posts per week and engagement rate by tweet type, Financial Services

Financial Services were top performers on Twitter this year, but could widen that lead by focusing more on high engagement videos.

Chart of Top Twitter hashtags by engagement rate, Financial Services

Top Twitter hashtags by engagement rate, Financial Services

Like on Instagram, holidays hashtags were a hit for Financial Services brands on Twitter.

Food & Beverage Social Media Benchmarks

Food & Beverage brands weren’t frequent posters on any channel, but managed to beat out many other industries on Twitter and Instagram while losing a little ground on Facebook.

Some ideas for improvement:

Dig deeper: Explore and compare metrics for a sample set of companies using our Food & Beverage live benchmarks.
Overview of all benchmarks, Food & Beverage

Overview of all benchmarks, Food & Beverage

Notable Food & Beverage companies include Impossible Foods, Organic Valley, Larabar, Belvita, Pepsi, and Honest Tea.

Chart of social media benchmarks for Posts per week and engagement rate per post across all channels, Food & Beverage

Posts per week and engagement rate per post across all channels, Food & Beverage

Food & Beverage brands saw above-median engagement rates on Twitter and Instagram but lagged a little on Facebook.

Chart of Facebook posts per week and engagement rate by post type, Food & Beverage

Facebook posts per week and engagement rate by post type, Food & Beverage

No surprise here that mouthwatering photos of tasty snacks and drinks won the day on Facebook for Food & Beverage brands.

Chart of Instagram posts per week and engagement rate by post type, Food & Beverage

Instagram posts per week and engagement rate by post type, Food & Beverage

Photos were the highest-performing post type on Instagram for Food & Beverage brands this year.

Instagram contest post from Greeks Gods featuring yogurt and honey

Food & Beverage brand Greek Gods rocked a whopping 4.88% engagement rate on Instagram this year thanks to delicious photos inviting followers to enter contests and giveaways.

Chart of Top Instagram hashtags by engagement rate, Food & Beverage

Top Instagram hashtags by engagement rate, Food & Beverage

Food & Beverage brands killed it on Instagram when posting about contests and giveaways.

Chart of social media benchmarks for Twitter posts per week and engagement rate by tweet type, Food & Beverage

Twitter posts per week and engagement rate by tweet type, Food & Beverage

Video was a powerful tool for Food & Beverage brands on Twitter this year, so consider putting more resources behind this tweet type.

Chart of social media benchmarks for Top Twitter hashtags by engagement rate, Food & Beverage

Top Twitter hashtags by engagement rate, Food & Beverage

Holidays were a big focus for Food & Beverage brands on Twitter this year, with contests and giveaways coming in hot as well.

Health & Beauty Social Media Benchmarks

Not for lack of trying (especially on Instagram), Health & Beauty saw below-median engagement across all social channels.

A few growth ideas:

Dig deeper: Explore and compare metrics for a sample set of companies using our Health & Beauty live benchmarks.
Overview of all benchmarks, Health & Beauty

Overview of all benchmarks, Health & Beauty

Notable Health & Beauty companies include Moroccan Oil, PIXI Beauty, Fushi, Sephora, Purplle, and Glossier.

Chart of social media benchmarks for Posts per week and engagement rate per post across all channels, Health & Beauty

Posts per week and engagement rate per post across all channels, Health & Beauty

Health & Beauty brands saw below-median engagement rates despite median posting frequency across the board. ☹️

Chart of Facebook posts per week and engagement rate by post type, Health & Beauty

Facebook posts per week and engagement rate by post type, Health & Beauty

Photos dramatically outperformed other post types for Health & Beauty brands on Facebook.

Chart of Instagram posts per week and engagement rate by post type, Health & Beauty

Instagram posts per week and engagement rate by post type, Health & Beauty

Photo and carousel posts were neck-and-neck for Health & Beauty brands this year, so it’s good to include a mix of both in your 2021 Instagram strategy.

Chart of Top Instagram hashtags by engagement rate, Health & Beauty

Top Instagram hashtags by engagement rate, Health & Beauty

Contests and giveaways topped the Instagram hashtag charts for Health & Beauty brands again this year. #selflove and #selfcare hashtags reminded followers to take a moment for themselves during this stressful time.

Chart of Twitter posts per week and engagement rate by tweet type, Health & Beauty

Twitter posts per week and engagement rate by tweet type, Health & Beauty

Health & Beauty brands were 7x as likely to tweet a photo as the next most frequent tweet type. This move is a smart one, since photo tweets garnered the highest engagement rates of any post type on Twitter.

Chart of social media benchmarks for Top Twitter hashtags by engagement rate, Health & Beauty

Top Twitter hashtags by engagement rate, Health & Beauty

Nice to see social justice keeping pace with contests and giveaways for Health & Beauty brands on Twitter this year.

Higher Education Social Media Benchmarks

Higher Ed rocked it with gold medals on Instagram and Twitter this year. Colleges and universities were some of the only handles we analyzed who were able to keep engagement rates steady during this year of turmoil.

For even higher Higher Ed engagement rates:

Dig deeper: Explore and compare metrics for a sample set of companies using our Higher Ed live benchmarks.
Overview of all benchmarks, Higher Ed

Overview of all benchmarks, Higher Ed

Notable colleges and universities include Virginia Commonwealth University, Clemson University, Truman State University, Southern Methodist University, California Polytechnic State University, and the University of Melbourne.

Chart of Posts per week and engagement rate across per post all channels, Higher Ed

Posts per week and engagement rate across per post all channels, Higher Ed

Higher Ed dominated with top Instagram and Twitter engagement rates, seeing rates that were 3x the median on Instagram and 2x the median on Twitter. 🔥

Chart of Facebook posts per week and engagement rate by post type, Higher Ed

Facebook posts per week and engagement rate by post type, Higher Ed

Higher Ed performs well consistently on Facebook thanks to lots of engaging photo posts.

Chart of Instagram posts per week and engagement rate by post type, Higher Ed

Instagram posts per week and engagement rate by post type, Higher Ed

Higher Ed blew the doors off Instagram engagement rates, especially with carousel posts.

James Madison University's really engaging Instagram carousel post

For some carousel inspo, just look at James Madison University: their most engaging post of the year was a series of snowy campus glamour shots.

Chart of social media benchmarks for Top Instagram hashtags by engagement rate, Higher Ed

Top Instagram hashtags by engagement rate, Higher Ed

Higher Ed consistently sees the highest Instagram hashtag engagement rates of any industry we survey. These colleges and universities appealed to followers on Insta with social justice hashtags like #neverforget and #blackouttuesday.

Chart of Twitter posts per week and engagement rate by tweet type, Higher Ed

Twitter posts per week and engagement rate by tweet type, Higher Ed

Higher Ed is a shining example of successful Twitter strategy, but these colleges and universities could succeed even more by tweeting more statuses and videos.

Chart of social media benchmarks for Top Twitter hashtags by engagement rate, Higher Ed

Top Twitter hashtags by engagement rate, Higher Ed

Colleges and universities inspired their followers on Twitter with hashtags like #blackouttuesday, #juneteenth, and #vote.

Home Decor Social Media Benchmarks

Home Decor brands came in below the median engagement rates on Facebook, Instagram, and Twitter. These brands weren’t frequent posters on Facebook or Twitter, but definitely put more effort into Insta this year.

Some ideas for increasing engagement:

Dig deeper: Explore and compare metrics for a sample set of companies using our Home Decor live benchmarks.
Overview of all benchmarks, Home Decor

Overview of all benchmarks, Home Decor

Notable Home Decor brands include Hippie Food Mom, Dwell, Ruggable, 3 Day Blinds, Brooklinen, and Sherwin Williams.

Chart of Posts per week and engagement rate per post across all channels, Home Decor

Posts per week and engagement rate per post across all channels, Home Decor

Home Decor brands stepped up their posting frequency on Instagram this year, but lagged behind the median engagement rates on all three channels.

Chart of Facebook posts per week and engagement rate by post type, Home Decor

Facebook posts per week and engagement rate by post type, Home Decor

Photos won out over other post types on Facebook for Home Decor brands.

Chart of Instagram posts per week and engagement rate by post type, Home Decor

Instagram posts per week and engagement rate by post type, Home Decor

Home Decor stepped up its carousel posting frequency on Instagram this year, which is a smart move considering the consistently stellar engagement rates for that post type.

Chart of Top Instagram hashtags by engagement rate, Home Decor

Top Instagram hashtags by engagement rate, Home Decor

Home Decor’s Insta hashtags like #homesweethome and #homeinspo were hyper-relevant to the industry.

Instagram post from FineArtAmerica featuring the #art hashtag

Fine Art America killed it with super-engaging posts featuring the #art hashtag.

Chart of social media benchmarks for Twitter posts per week and engagement rate by tweet type, Home Decor

Twitter posts per week and engagement rate by tweet type, Home Decor

Home Decor brands tweeted fewer photos per week this year, and might want to look into increasing video tweets for a bigger engagement rate oomph.

Chart of social media benchmarks for Top Twitter hashtags by engagement rate, Home Decor

Top Twitter hashtags by engagement rate, Home Decor

Home Decor brands were all over the map with Twitter hashtags this year, which is why there are just a few on this list used by 15 or more companies in the study.

Hungry for more benchmarking? We’ve got the definitive guide to all things Instagram Stories.

Get the Instagram Stories Benchmark Report

Hotels & Resort Social Media Benchmarks

Hotels & Resorts pulled off the impossible in a year of challenging times for social media (and especially travel brands): they increased engagement slightly on Facebook and Twitter while holding steady on Instagram.

A few suggestions to grow engagement:

Dig deeper: Explore and compare metrics for a sample set of companies using our Hotels & Resorts live benchmarks.
Overview of all benchmarks, Hotels & Resorts

Overview of all benchmarks, Hotels & Resorts

Notable Hotels & Resorts include Fairmont, Marriott, Ritz Paris, Iberostar, Aulani, and Live Aqua.

Chart of Posts per week and engagement rate per post across all channels, Hotels & Resorts

Posts per week and engagement rate per post across all channels, Hotels & Resorts

Hotels & Resorts came in at or above median for engagement rates across all three channels.

Chart of Facebook posts per week and engagement rate by post type, Hotels & Resorts

Facebook posts per week and engagement rate by post type, Hotels & Resorts

Photos inspired followers to dream about their next vacation this year on Facebook.

Chart of Instagram posts per week and engagement rate by post type, Hotels & Resorts

Instagram posts per week and engagement rate by post type, Hotels & Resorts

Hotels & Resorts saw an engagement rate increase for carousel posts this year, so they should consider combining more photos into carousels to boost their Insta engagement.

Chart of Top Instagram hashtags by engagement rate, Hotels & Resorts

Top Instagram hashtags by engagement rate, Hotels & Resorts

Contests and giveaways captured the attention of many Hotels & Resorts followers this year on Instagram. Hashtags that helped followers imagine relaxing getaways like #throwback and #wanderlust also performed well.

Chart of Twitter posts per week and engagement rate by tweet type, Hotels & Resorts

Twitter posts per week and engagement rate by tweet type, Hotels & Resorts

Hotels & Resorts saw an increase in engagement rates for both photo and video tweets this year despite a tough year for travel. These tweet types are an especially good place to put effort this year.

Chart of social media benchmarks for Top Twitter hashtags by engagement rate, Hotels & Resorts

Top Twitter hashtags by engagement rate, Hotels & Resorts

Twitter hashtags for Hotels & Resorts were all about the holidays this year to help followers plan (or dream of) holiday getaways.

Influencer Social Media Benchmarks

Influencers doubled the median engagement rate on Facebook for a first-place win, and also killed it on Instagram with engagement rates 50% higher than the median. Their posting frequency trended below the median as well, suggesting they’ve dialed in how often to post on social.

Ideas to boost that engagement even more:

Dig deeper: Explore and compare metrics for a sample set of companies using our Influencers live benchmarks.
Overview of all benchmarks, Influencers

Overview of all benchmarks, Influencers

Notable Influencers include Sandra Cires, Johnjay and Rich, Big Boy, David Dobrik, Alex Costa, and Aimee Song.

Chart of Posts per week and engagement rate per post across all channels, Influencers

Posts per week and engagement rate per post across all channels, Influencers

Influencers won the day on Facebook once again with 2x the median engagement rate.

Chart of Facebook posts per week and engagement rate by post type, Influencers

Facebook posts per week and engagement rate by post type, Influencers

A 30% increase in photo engagement helped Influencers boost Facebook engagement rates this year.

Chart of social media benchmarks for Instagram posts per week and engagement rate by post type, Influencers

Instagram posts per week and engagement rate by post type, Influencers

Influencers saw a decrease in engagement rates for every post type on Instagram this year, and might want to put a little more energy behind high-performing carousels.

Chart of Top Instagram hashtags by engagement rate, Influencers

Top Instagram hashtags by engagement rate, Influencers

Influencers saw stellar engagement rates on Instagram this year with hashtags ranging from commercial (#ad) to activist (#blacklivesmatter).

Chart of social media benchmarks for Twitter posts per week and engagement rate by tweet type, Influencers

Twitter posts per week and engagement rate by tweet type, Influencers

Status updates were the most engaging tweet type for Influencers this year but were tweeted infrequently.

Chart of Top Twitter hashtags by engagement rate, Influencers

Top Twitter hashtags by engagement rate, Influencers

Influencers saw diverse hashtag success on Twitter this year with just three hashtags shared between 15 or more influencers on Twitter. Interesting to see #ad working better for Influencers on Instagram than on Twitter.

Media Social Media Benchmarks

Media saw the highest posting frequency again this year while still garnering below-median engagement rates. Posting so often drives down any industry’s engagement rates because there are only so many impressions to go around.

A few ideas to improve engagement rates:

Dig deeper: Explore and compare metrics for a sample set of companies using our Media live benchmarks.
Overview of all benchmarks, Media

Overview of all benchmarks, Media

Notable Media brands include Vice, Blick, Hello Sunshine, CBC Radio, Radio Formula, and Overtime.

Chart of Posts per week and engagement rate per post across all channels, Media

Posts per week and engagement rate per post across all channels, Media

As usual, Media brands had a lot to say on social this year, especially on Facebook and Twitter.

Chart of Facebook posts per week and engagement rate by post type, Media

Facebook posts per week and engagement rate by post type, Media

Facebook engagement rates by post type stayed pretty consistent for Media brands this year with the exception of links, which dropped in engagement.

Chart of Instagram posts per week and engagement rate by post type, Media

Instagram posts per week and engagement rate by post type, Media

Media ranked below the median engagement rate on Instagram this year despite posting twice as often as the median industry. Try bulking up carousel posting to get ahead on this ultra-visual channel.

Chart of social media benchmarks Top Instagram hashtags by engagement rate, Media

Top Instagram hashtags by engagement rate, Media

Media brands saw twice the engagement rates of the next most engaging hashtag by throwing it back on Instagram this year.

Chart of social media benchmarks for Twitter posts per week and engagement rate by tweet type, Media

Twitter posts per week and engagement rate by tweet type, Media

Media brands dropped their photo tweet type frequency this year and put more muscle behind posting links on Twitter. Media brands shouldn’t sleep on video–they perform 3x as well as other tweet types.

Chart of Top Twitter hashtags by engagement rate, Media

Top Twitter hashtags by engagement rate, Media

More than half of Media’s most engaging hashtags on Twitter were about holidays.

Nonprofit Social Media Benchmarks

Nonprofits saw above-median engagement rates across all social channels this year, with flat engagement on Facebook and Twitter and a slight dip on Instagram.

A few ideas for Nonprofits:

Dig deeper: Explore and compare metrics for a sample set of companies using our Nonprofits live benchmarks.
Overview of all benchmarks, Nonprofits

Overview of all benchmarks, Nonprofits

Notable Nonprofits include Relay for Life, PETA, American Diabetes Association, Amnesty International USA, USA Hockey, and Greenpeace.

Chart of Posts per week and engagement rate per post across all channels, Nonprofits

Posts per week and engagement rate per post across all channels, Nonprofits

Nonprofits came in above median engagement rates with at or above the posting frequency median on all three channels this year, suggesting their considerable efforts are being rewarded.

Chart of Facebook posts per week and engagement rate by post type, Nonprofit

Facebook posts per week and engagement rate by post type, Nonprofit

Nonprofits increased their photo and video posts on Facebook this year and saw increased engagement rates for both.

Chart of social media benchmarks for Instagram posts per week and engagement rate by post type, Nonprofits

Instagram posts per week and engagement rate by post type, Nonprofits

Carousels performed twice as well as video posts for Nonprofits on Instagram this year, so that’s a great place for social media efforts.

Instagram carousel from The Borgen Project

Nonprofits like The Borgen Project made great use of carousels to educate followers using the extra real estate from multiple views.

Chart of Top Instagram hashtags by engagement rate, Nonprofits

Top Instagram hashtags by engagement rate, Nonprofits

Nonprofits like American Ballet Theatre saw great success with #happynewyear thanks to fun photos and videos to help their followers celebrate.

Chart of Twitter posts per week and engagement rate by tweet type, Nonprofits

Twitter posts per week and engagement rate by tweet type, Nonprofits

Status updates and photos performed slightly better for Nonprofits on Twitter this year, but videos still came out on top for engagement rates.

Chart of social media benchmarks for Top Twitter hashtags by engagement rate, Nonprofits

Top Twitter hashtags by engagement rate, Nonprofits

No surprise that Nonprofits saw success on Twitter keeping their followers up to date on the latest coronavirus news with hashtags like #covid2019 and #lockdown.

Retail Social Media Benchmarks

Retail saw a bump in Twitter engagement rates this year that helped these brands come in right at the median for this channel, while continuing to lag on Instagram and Facebook.

Some ideas for improving social performance this year:

Dig deeper: Explore and compare metrics for a sample set of companies using our Retail live benchmarks.
Overview of all benchmarks, Retail

Overview of all benchmarks, Retail

Notable Retail brands include Target, noon.com, Sideshow, Takealot.com, TheYETEE, and Sheplers.

Chart of Posts per week and engagement rate per post across all channels, Retail

Posts per week and engagement rate per post across all channels, Retail

Thanks to a 50% increase in engagement rate on Twitter, Retail brands sat squarely in the middle of the pack on Twitter this year.

Chart of Facebook posts per week and engagement rate by post type, Retail

Facebook posts per week and engagement rate by post type, Retail

Retail brands saw a slight uptick in engagement rates for status updates and links on Facebook, but still put their efforts where they mattered most: photo posts.

Chart of social media benchmarks for Instagram posts per week and engagement rate by post type, Retail

Instagram posts per week and engagement rate by post type, Retail

Retail brands saw engagement rates fall with every post type on Instagram, which helps explain their second-to-last place finish on Instagram.

Instagram photo from Sheplers featuring a cowboy kneeling by a horse

Cowboy gear brand Sheplers grabbed the retail Instagram engagement rate gold this year with timeless photo posts.

Chart of Top Instagram hashtags by engagement rate, Retail

Top Instagram hashtags by engagement rate, Retail

No surprises here that consumer-focused Retail brands saw lots of Instagram success with hashtags like #onlineshopping, #win, and #shopping hashtags this year.

Chart of Twitter posts per week and engagement rate by tweet type, Retail

Twitter posts per week and engagement rate by tweet type, Retail

Retail brands were able to increase engagement rates on three out of four tweet types this year.

Chart of Top Twitter hashtags by engagement rate, Retail

Top Twitter hashtags by engagement rate, Retail

Like so many other industries, Retail was all about the holidays on Twitter this year.

Sports Teams Social Media Benchmarks

Sports Teams saw second-place engagement rates on all three channels this year. They were also frequent posters, especially on Instagram and Twitter as compared to other industries.

Some ways to improve engagement rates even more:

Dig deeper: Explore and compare metrics for a sample set of companies using our Sports Teams live benchmarks.
Overview of all benchmarks, Sports Teams

Overview of all benchmarks, Sports Teams

Notable Sports Teams include Orlando City Soccer Club, USA Cycling, Colorado Avalanche, Paok FC, BMC Switzerland, and the Washington Nationals.

Chart of social media benchmarks for Posts per week and engagement rate per post across all channels, Sports Teams

Posts per week and engagement rate per post across all channels, Sports Teams

In a year of uncertainty and way fewer sporting events, Sports Teams were able to snag the engagement rate silver on all three channels.

Chart of Facebook posts per week and engagement rate by post type, Sports Teams

Facebook posts per week and engagement rate by post type, Sports Teams

Photo posts on Facebook helped Sports Teams earn more than 2x the median engagement rate on this channel, putting these brands comfortably in second place.

Chart of Instagram posts per week and engagement rate by post type, Sports Teams

Instagram posts per week and engagement rate by post type, Sports Teams

Carousels were the clear winner for Sports Teams when looking at Instagram engagement rates.

Instagram carousel post featuring a contest from PAOKFC

Sports Teams like overall Instagram winner and Greek soccer team Paok FC combined high-performing carousels with contest posts for the ultimate in Instagram engagement.

Chart of Top Instagram hashtags by engagement rate, Sports Teams

Top Instagram hashtags by engagement rate, Sports Teams

Sports Teams saw high Instagram hashtag performance with a mix of sports-themed hashtags like #FIFA21 and more social justice-themed hashtags like #blacklivesmatter and #blackouttuesday.

Chart of Twitter posts per week and engagement rate by tweet type, Sports Teams

Twitter posts per week and engagement rate by tweet type, Sports Teams

Sports Teams decreased their photo tweets by 30% this year but saw a 30% increase in engagement for that tweet type, suggesting working smarter not harder is the move.

Chart of Top Twitter hashtags by engagement rate, Sports Teams

Top Twitter hashtags by engagement rate, Sports Teams

Fans loved when Sports Teams used the #newprofilepic to signal a new theme or avatar to the tune of almost 3x the next most popular Twitter hashtag.

Tech & Software Social Media Benchmarks

Despite coming in last on Facebook and second-to-last on Twitter, Tech & Software brands made some inroads this year with median performance on Instagram and slight growth on Twitter.

Here are two ideas for improving engagement rates:

Dig deeper: Explore and compare metrics for a sample set of companies using our Tech & Software live benchmarks.
Overview of all benchmarks, Tech & Software

Overview of all benchmarks, Tech & Software

Notable Tech & Software brands include Microsoft, Constant Contact, Salesforce, Kronos Incorporated, Atari, and Amazon Web Services.

Chart of Posts per week and engagement rate per post across all channels, Tech & Software

Posts per week and engagement rate per post across all channels, Tech & Software

Despite a small decrease in Instagram engagement rates this year and infrequent posting, Tech & Software saw above-median engagement rates on this channel.

Chart of social media benchmarks for Facebook posts per week and engagement rate by post type, Tech & Software

Facebook posts per week and engagement rate by post type, Tech & Software

Photos were a top performer on Facebook for Tech & Software companies, but CRM Pipedrive won top marks for Facebook engagement rates with links (thanks to healthy boosting!).

Facebook post from Pipedrive featuring a virtual meet-up link

The lesson? Find what works for your brand with research and experimentation.

Chart of Instagram posts per week and engagement rate by post type, Tech & Software

Instagram posts per week and engagement rate by post type, Tech & Software

For the second year in a row, photos and carousels had very similar engagement rates on Instagram, while video lagged behind.

Chart of Top Instagram hashtags by engagement rate, Tech & Software

Top Instagram hashtags by engagement rate, Tech & Software

Top ‘grammers like Roblox and Acronis made the most of the #mondaymotivation hashtag to inspire followers, while other Tech & Software brands stuck with tried-and-true hashtags like holidays and giveaways.

Chart of Twitter posts per week and engagement rate by tweet type, Tech & Software

Twitter posts per week and engagement rate by tweet type, Tech & Software

Video grabbed top engagement rates for Tech & Software brands on Twitter, who were much more likely to tweet a link or a photo.

Chart of social media benchmarks for Top Twitter hashtags by engagement rate, Tech & Software

Top Twitter hashtags by engagement rate, Tech & Software

Tech & Software brands kept it topical on Twitter with trending hashtags like #IT, #remoteworking, and #stayhome.

Methodology

To spot trends and identify benchmarks, we used Rival IQ to analyze engagement rates, posting frequency, post types, and hashtags on the top three social channels for brands: Facebook, Instagram, and Twitter.

We define engagement as measurable interaction on social media posts, including likes, comments, favorites, retweets, shares, and reactions. Engagement rate is calculated based on all these interactions divided by total follower count.

Within this report, we provide a representative sample of organic and paid posts from national and international companies in each industry by selecting 150 companies at random from each industry in our database of over 200,000 companies. Companies selected had active presences on Facebook, Instagram, and Twitter as of January 2020, and had Facebook fan counts between 25,000 and 1,000,000 and minimum Instagram and Twitter followers of 1,000 as of the same date.

Chart of Average Facebook engagement rate per post, all industries

We used median performance from the companies selected for each industry to compile the data for this report.

Chart of Average Facebook engagement rate per post, all industries

Why do we benchmark?

Social media success is about so much more than getting the most comments or likes: it’s about increasing engagement while also growing or maintaining the percentage of your audience that engages as you expand your audience.

To us, engagement rate per post is the metric because it controls for post volume and audience size and helps marketers understand how they’re doing in relation to their competitors.

Why can’t you gauge success on likes alone? Because audience size is hugely important: 1,000 likes makes a huge difference to a brand with 2,000 followers, but is a drop in the bucket to a brand with 100,000 followers.

Live Social Media Benchmarks

Ready to starting benchmarking your social media performance? Check out our Live Benchmark landscapes, where we feature live social media metrics from a sample of companies from each industry represented in this study. These landscapes feature hashtag performance, top post types, and so much more on Facebook, Instagram, and Twitter.

(Oh, and if you’re a Rival IQ customer or in a trial, you can add those stats directly into your Rival IQ account for even more comparisons.)

Examples of live social media benchmark dashboards

Or, run a free Head-to-Head report against your biggest rival to see how you measure up to both your competition and against industry benchmarks represented in this study.

Head-to-head social media benchmark reports

Wrapping It Up

2020 was a year of change and fear and elections and masks and working from home in our pajamas (if we were lucky enough to stay employed), and social media benchmarks weren’t exempt from the fluctuations we all felt. (If you’d like to see how coronavirus impacted social media engagement rates, we’ve got a post for that.)

There’s a lot of hope in how industries were able to prevail on social by connecting authentically with their customers and followers. Twitter is all about connecting 1:1 rather than broadcasting to the masses, so it makes sense that brands were able to maintain engagement rates on Twitter as people huddled at home with a hunger for connection.

Many brands used their sizable platforms to call for racial equity and justice for Black people and people of color. Success with hashtags like #BlackLivesMatter and #NeverForget trended for brands in a variety of industries, suggesting that nonprofits and social justice organizations aren’t the only organizations who can do this work and do it well.

Even the decline in median posting frequency for brands without major impact on engagement rates suggests that brands are creating thoughtful, engaging content that they’ve learned to fine-tune for followers. There’s plenty of content on the internet, and we certainly don’t need more of the 🗑.

We’d love to hear how you measure up to your industry’s benchmarks, so feel free to drop us a line on Twitter to share your success.

Start analyzing with a free Rival IQ trial.

Get my free trial

Blair Feehan

Blair is a content marketer based in Seattle who relishes helping companies large and small do one thing: tell their stories. She specializes in content creation, messaging, branding, and community engagement to get the word out. When she’s not writing, she can be found reading her brains out and then running statistical analysis on what she's been reading.

Ready to start analyzing?

Start measuring the impact of your social media campaigns with our 14-day free trial.

Start Your Free Trial