Rival IQ Insights

Tips and Lessons to Help You Conquer the Digital Marketing Universe

Is Social Media Marketing Your Most Powerful Tool?

Power of Social Media Marketing

This article was originally published on September 3, 2015, and has since been updated. 

In only a few short years, social media marketing has completely disrupted the marketing industry. Everything has changed about the way we market – from how we address customers to how we view our competitors. I’ll confess: when a co-worker insisted I join Twitter in 2008, I thought it was a useless waste of time. How could anyone share meaningful communication in 140 characters? That reluctance didn’t last long at all.

8 Reasons to Seize the Power of Social Media Marketing

It turns out, social media is not a fad or a buzzword. In 2014, a Hubspot survey found that 80% of marketers said social media marketing increased traffic to their websites, and more than half who said they’d been active on social media for three years or more said sales have increased as a result. They also indicated that social media had lowered their marketing costs.

Social Media Marketing Spend

Social Media investment increased from 2014 to 2015 per Rival IQ research

So what exactly does social media marketing offer? Here are eight reasons you should stop ignoring social media:

Reason #1: Direct Communication with Consumers

Social media makes it easy to discover your customers’ needs and interests. The communication is direct and helps foster relationship building. You can ask your customers anything, and they will respond. Customer engagement is the key to marketing success — social media makes it a whole lot easier!

Social Media Marketing Customer Engagement

Reason #2: Brand Recognition

As you gain contacts, you also gain their audiences. Social media is a great way to get your name out there, along with the tacit approval of your fans. If they are friendly with you, their friends will assume trust. It is all about fostering and expanding your brand recognition and loyalty.

Reason #3: Improved Customer Service

Zendesk found that excellent customer service was the most important factor impacting trust in a vendor and that people are quick to share customer service experiences – both good and bad. Social media has made it easy for consumers to share their experience. If you can engage and provide a positive customer service experience with a quick turn around time, your clients will be happy and have a new level of appreciation for you.

Social Media Marketing Customer Service

Reason #4: Consumer Loyalty

53% of Americans who responded to a Convince and Convert study said they are more loyal to brands they follow on social media. Why? Well, it’s easy. The more you allow your customers to engage with you on a day to day basis, the more connected they feel to your brand.

Reason #5: Content Sharing

While syndicating your content may be out of your price range, getting your followers to help spread the word will cost you only a thank you and perhaps the occasional reward for loyal brand advocates. Social media has made it easy to engage with customers and also share content with them so they can amplify it further.

Social Media Marketing Content Sharing

Reason #6: Increased Website Traffic

84% of respondents in the Hubspot survey said they saw increased traffic with only 6 hours spent on social media per week. If spending an hour or so a day on social media sites increases traffic, isn’t it crazy not to?

For those of you out there thinking, “six hours a week!? I can’t afford to spend an additional six hours a week on social media with such a small team!” I hear you. For many of us, six hours a week is too much. Try using Buffer to schedule out your social media posts in advance. Connect the social channels you’re active on and schedule your customized posts or cross-post across the channels you want to share. As mentioned, creating 100% homegrown content is time-consuming. You can use the content inbox in Buffer to queue up RSS feeds of your choice for curated content.

Reason #7: Higher Conversion Rates

With every post or tweet, you invite people to follow your links and like your website, page, or profile. Hopefully, you’re not linking to your landing pages and asking for a conversion with every tweet, but even posting something unrelated and exciting makes strangers curious about you, your brand, your business. Posting exciting, new, and trending content makes you more interesting and attractive — leading to higher conversion rates.

engagement

Reason #8: Higher Search Engine Rankings

While tweeting and posting may or may not directly impact your rankings, the result of social sharing jury is still out on whether Google and the other major search engines include social activity in their search ranking algorithms, but many marketing/SEO professionals consider social media an important SEO factor.

So now that you know why social media is an incredibly valuable tool, you’re probably wondering: what do I do first?

Identify What Social Channels Are Right For You

You can’t be everywhere at once and trying to would raise your marketing costs – definitely not the goal of social media. The trick is to narrow down your social media efforts to the channels where your target audience is most likely to spend time and share content. Competitive intelligence can help with that. Scope out your competitors to find out where their audience is and what kind of content elicits a response from them.

Rival IQ Research Social Media Marketing

For B2B companies, Twitter and LinkedIn are the most critical social media channels.

You’ll also find clues in your CRM (customer relationship management). If you have a great CRM software, entering customer emails will pull links to their social media profiles into their records. You can search for each social channel, find two or three where you have the most customers, and concentrate on those channels.

Also, check out Rival IQ’s research on Social Media Trends 2015.

May the Social Media Force be with You

Compared to more traditional marketing, social media marketing is cheap and easy. You don’t need to hire a film crew and actors or a photographer and models. It’s casual, spontaneous, and takes place anytime, in real time. However, it’s a good idea to have a strategy mapped out, content based on research planned, and some stunning graphics on hand to spice up everything from your tweets to your white papers.

Social media is your brand’s voice, and it deserves careful consideration. Choose your representatives carefully and give them guidelines on how to approach customers and influencers, and about how to handle complaints. If you approach social media as a business asset and apply the same planning that you’d throw at an ad campaign, social media will be your most powerful marketing tool and your cheapest.

About Sharon Black

Sharon Black is a veteran copywriter and marketer. She loves writing about the challenges and rewards of marketing, at least when she's not pondering the challenges facing her on World of Warcraft. She has been known to serve as part of the grammar police force, but mostly when she is in the official role as editor.

View all posts by Sharon Black »

Comments

  1. Nice information about the social media marketing i have gain many new things thanks for sharing

  2. Hi Sharon Black
    Thanks for your informative post.
    I think social media marketing is a most powerful tool.It really very effective way to grow a online business.

  3. I think that regardless of the times customer service will always play a major role in the success of any business. If you cannot communicate your message correctly then you run the risk of being branded as unreliable or even not caring. It also bleeds into customer loyalty. If I have already had a problem but it was sorted quickly by customer service then I am much more likely to recommend them to somebody else.

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